Factory Fireplace Outlet
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FAQs

General Questions

We supply a wide range of fireplaces, fires, stoves, and bespoke media walls, including gas fires, electric fires, multi-fuel stoves, wood-burning stoves, and complete fireplace surrounds. Our products are suitable for both modern and traditional homes.

Yes. We offer options suitable for houses, apartments, flats, and new-build properties. Electric fireplaces are ideal for homes without chimneys, while gas and wood-burning options suit properties with appropriate ventilation.

Yes. We specialise in bespoke fireplaces and custom media wall solutions. Our team can help design a fireplace that fits your space, style, and heating requirements.

Ordering & Products

Choosing the right fireplace depends on:
  • Room size
  • Heat output required
  • Fuel type (electric, gas, wood, or multi-fuel)
  • Chimney availability
  • Design preference
Our experts are happy to advise you — just contact us for free guidance.

Yes. Many of our electric and gas fires are energy-efficient, offering excellent heat output while keeping running costs low. Product specifications include efficiency ratings where applicable.

Yes. All products come with a manufacturer’s warranty, which varies depending on the brand and product type. Full warranty details are provided with each item.

Delivery & Returns

Yes. We offer nationwide UK delivery, including mainland UK. The estimated delivery period may change depending on the type of product selected and your delivery postcode.

Most orders are delivered within 14 working days, although out of stock items may take longer. Our team will keep you updated throughout the process.

If your item arrives damaged, please contact us within 24 hours of delivery with photos of the issue. We will resolve the problem as quickly as possible.

Installation & Safety

Yes, our installation team are fully qualified to install gas, electric and wood-burning fires. Our installations are carried out by Gas Safe and HETAS approved engineers.

  • Electric fireplaces: No chimney required
  • Gas fireplaces: Some models require a chimney or flue
  • Wood-burning and multi-fuel stoves: A chimney or flue system is required
We can help you choose the correct product for your setup.

Yes. All our products meet UK safety standards and certifications. For gas and solid-fuel appliances, professional installation is strongly advised.

Media Walls

A media wall is a modern feature wall that integrates a fireplace, TV, storage, and shelving into one seamless design — perfect for contemporary living spaces.

Absolutely. We offer fully bespoke media wall designs, tailored to your room layout, appliance choice, and style preferences.

Showroom & Support

Yes. Customers are welcome to visit our showroom to view selected fireplaces and speak with our expert team. We are located on Fred’s Place off Sticker Lane, Bradford.

You can:
  • Call us directly
  • Request a callback
  • Use the contact form on our website
  • Visit our showroom
Our friendly team is always happy to help.

Still Have Questions?
If you can’t find the answer you’re looking for, please contact Factory Fireplace Outlet — we’re here to help you find the perfect fireplace for your home.